Author: Paddy
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When AI starts changing the work, transformation has to change too
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In my previous articles, I explored capability debt and the way organisations can mistake process change for real capability change. This article continues the same line of thinking, but from the perspective of AI and the way it is beginning to change work itself. For many years, transformation has largely been shaped around improving teams,…
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Why Process Transformation Is Often Mistaken for Capability Transformation
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In my previous article, I wrote about capability debt and why underdeveloped capability eventually shows up in productivity, performance, and financial outcomes. This article continues that argument from a different angle. If capability debt is the cost of not building the right skills, behaviours, and judgement over time, then process transformation is one of the…
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Why Capability Debt Is Becoming a Financial Issue
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Most organisations are disciplined when it comes to visible cost. They review budgets, challenge supplier spend, compare day rates, freeze hiring when markets tighten, and ask reasonable questions about return on investment. None of this is unusual. Cost discipline matters. Yet some of the largest costs inside an organisation do not arrive as a clear…